Ordering

How do I place an order online?

Placing an order online is safe, easy and fast. Select the products you would like to purchase, specify your choice of personalization and place them in your shopping bag. When you are finished shopping, select the "checkout" feature to begin the checkout process. Once you have entered your shipping and billing information, submit your order.

Upon submitting your order, you will receive an immediate acknowledgement of your purchase. Payments take 24 hours to process in our system. An order confirmation is e-mailed to you within minutes. The order confirmation will verify the vendor, style, size, color, quantity, and the estimated shipping time frame of your order.

Can I place orders by phone?

Yes, we can accept phone orders at (207) 974-3050. Our customer-care staff is available Monday through Saturday 10:00AM to 5:00PM EST to answer your questions.

What are my payment options?

Orders can be placed online using Visa, MasterCard, Discover, American Express, Diner's Club, JCB cards, and PayPal.

What is the minimum quantity?

We welcome orders of all sizes. There is no minimum quantity for any of our products.

Do you charge sales tax?

Sales tax of 5% will be added to shipments for residents of the state of Maine only. No sales tax will be added to shipments made to other states. Tax is charged on the entire order, excluding the costs of shipping and handling. Sales tax will only be assessed for orders that are shipped within the state of Maine.

What is a rush order?

Most of our designers offer a Rush service for orders that have been placed in a time frame that falls short of their standard production schedule. Rush does not imply that an order will be "rushed" into production ahead of other orders. Rush means that if time permits and the fabric of a particular style is available, our manufacturer will cut the order.

Delivery for Rush orders is approximately 3 - 9 weeks from the designer to our location dependent on the manufacturer's schedule. The fee for the Rush service is dependent on the designer and will display on the order form and will be added to your total price. Rush service is not available for all designers.

Will I receive email confirmation?

Once your order has been processed, you will receive an email containing your order number and a description of the items that you ordered. We ask that you review your order and make sure that we have the correct personalization information and item selection.

When your order is shipped, we will send an email containing delivery and tracking information. Please note that orders placed without an email address will not receive delivery and tracking information.

When should I order?

Special orders take 9 - 16 weeks for delivery from the designer to our location. Please place your order as far in advance of your wedding date as possible. By doing so, you will allow ample time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary. Please note designers periodically discontinue their styles without advance notice to retailers.

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Order Status & Updates

How can I check the status of my order?

To check on the status of your order, please go to the customer service page. You will be asked to enter your order confirmation number to retrieve the status of your order. You may also call us at (207) 974-3050 or email us at info@dreamdressbridal.com. When emailing us, please include your name and order number. We will respond to all inquiries within 48 hours.

What is your shipping method and cost?

We work with USPS and UPS and offer Next Day Air, 2nd Day and standard ground shipping services. Any shipping option other than standard shipping incurs a premium shipping fee.

Shipping is free within the continental U.S. for all orders of $150 or more.

Will I receive tracking information?

Once your order has been processed and shipped from our facility, we will send an email containing USPS or UPS delivery and tracking information. Please note that orders placed without an email address will not receive delivery and tracking information.

Can I pick up my order at your store?

Yes. Dream Dress Bridal offers an in store pick-up option as a convenience for our local customers.

Why can't I get an exact shipping date instead of an estimated shipping date?

Manufacturers do not guarantee their ship dates since their production can vary. Ship dates are tentative and subject to change. Manufacturers provide retailers with an estimated shipping date, which we in turn provide to our customers.

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Shipping

When does my order ship?

From our name brand designers, orders normally take 9 to 16 weeks for delivery from the designer to our location, but delivery is dependent on the manufacturer's schedule. Manufacturers do not guarantee their delivery dates since their production can vary. Ship dates are tentative and subject to change.

All other orders take approximately 1 week for delivery from their location to ours. Please be aware that gowns from the budget collection are not made to order, but are pre-made, and are available on a first-come, first-serve basis and may not be available once an order is processed.

Do you ship to PO Boxes?

Unfortunately, we cannot ship to PO Boxes. UPS requires us to have a physical address for delivery.

Do you ship to APO/FPO addresses?

Yes. However, we do not guarantee delivery times on these orders.

Do you ship to Canada?

A documentation fee may apply to each purchase. Orders that require oversize packages or exceed 8 lbs may be subject to additional freight surcharges. Any applicable surcharges, Canadian taxes, VAT fees or import duty on imported goods must be paid by the customer.

Do you ship internationally?

We ship Worldwide! Orders shipped outside the continental U.S. are sent via the United States Post Office Global Express Mail. Shipping charges are dependent on the postal code and will display during the online ordering process.

Please note our shipping rates cover our cost to ship a large box to other countries. It does not cover any customs or duty charges a country may impose on the receiver of the package.

How long is shipping from your location to me?

Orders shipping from our location normally take 3 - 5 business days for domestic delivery. International delivery can take 7 - 14 days for delivery. This may vary according to the United States Post Office's schedule. Note delivery may run faster than these time frames and the customer will be notified by the email shipping confirmation.

Can I request upgraded shipping?

You may select upgraded shipping on our online order form. Please note expedited delivery refers to the shipping from our location to your specified shipping address. It does not affect the time frame for the designer to deliver your order to our location.

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Product & Services

Can I have alterations at Dream Dress Bridal?

Yes. We offer in house alterations at a rate of $10/hour for our local customers. While most places charge different prices for different services, our seamstress charges a flat hourly rate. Our seamstress, Bonnie, has over 30 years experience and enjoys any challenge you may have for her.

There is a $10 rush fee for any alternations that need to be done in 10 business days or less.

Appointments are required and can be made directly through Bonnie by calling (207) 990-3353.

Do you offer steaming services?

Yes. All items purchased from Dream Dress Bridal and brought into our retail store will be pressed and steamed free of charge before your big day. Please realize that shipped items will become wrinkled in transit. We are unable to control this.

For a fee, we will steam any item not purchased from us:

• Bridal Gowns and Crinolines: $30
• All other 1 piece formal attire: $20 ($5 per additional piece)
• Veils and shawls: $10

Do you have a Payment plan?

Yes. Dream Dress Bridal offers payment plans as a convenience to our custumers. Payment plans are available for in store or phone orders only.

We offer two types of payment plans:

1. In-stock collection:
   • To start a payment plan, 25% of the total cost (plus tax) must be put down on in stock gowns. This amount is non-refundable.
   • The remainder will be divided into a 6 month payment plan (or less if the customer's wedding is under 6 months.) Payment is expected every 30 days. There is a 10% monthly storage fee that will be assessed for every 30 days that payment does not occur.
   • If payment is not received for 3 consecutive months, the item(s) will be returned to the sales floor without notice.
   • In the event of a cancellation by the customer or Dream Dress Bridal, all monies paid (less the 25% and any fees/surcharges) will be returned to the customer in the form of store credit with a 90 day expiration.


2. To be ordered:
   • When placing an order in the store, 50% of the total cost must be paid up front. We accept all major credit cards, checks with a valid ID, or cash. Orders are placed every Monday and you will be notified when your item(s) arrive at the store.
   • Half of the remaining balance is due within 30 days of the item's arrival. Customers have 60 days to pay the item off in full from the arrival date.
   • After arrival of the item, for every 30 days that payment is not made, the customer will incur a fee of 10% of the remaining balance.
   • On the 60th day after the arrival of the item(s), Dream Dress Bridal will send out a 10 day notice to the address provided. A $2 notification fee will be added to the remaining balance. If the balance owed is not paid in full by day 10 at 5 pm, the item(s) will be sent to the sales floor and the customer forfeits all monies paid.
   • Dream Dress Bridal does not guarantee color shades from the Budget Collection. We are able to offer these gowns at low prices because the companies we use keep their overhead low by not sending out samples or swatches
   • Dream Dress Bridal will not be responsible for wrong sizes if the wearer was not present to be measured by a Dream Dress employee.
   • Unless the measurements of the item ordered differ from those recorded at the time of the fitting, Dream Dress Bridal will not be responsible for the size of the item being too large or too small.
   • All ordered items are FINAL SALES.

Are any of your gowns used?

No. All gowns and products we offer are brand new and of the highest quality. We do not accept or offer used or consignment items.

What is the difference between a special order and an in-stock gown?

Special order gowns are made according to each order we receive from a customer and submit to the designer. We do not keep special order gowns in stock. Likewise, designers also do not stock special order gowns. Special order gowns normally take 9 - 16 weeks for delivery from the designer to our location.

In-stock gowns are available for quicker delivery. Please be aware that these gowns are not made to order, but are premade, and are available on a first-come, first-serve basis and may not be available once an order is processed.

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Policies

Are online transactions secure on your site?

Yes. All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet.

How is my contact information used?

All information that we collect through our website is used solely to process transactions for commercial purposes. Contact information (email address, telephone number, address, etc.) from the order form is used to send customers information and updates about their orders. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) that is collected is used only to bill you for products and services and are not stored.

What is Dream Dress Bridal's privacy policy?

We are committed to protecting the privacy of our customers and using information responsibly. We respect your privacy and any information we collect from you is used to help us communicate with you. Your information is never sold or disclosed to outside third parties. For more info see our full Privacy Policy.

How does Dream Dress Bridal protect customer information?

We protect all the customer data we collect on our website. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have implemented state-of-the-art procedures to safeguard and secure the information we collect.

What is your return / exchange policy?

In stock Program:

We specialize in discontinued gowns straight from the manufacturer, which allows us to offer reputable brands at a fraction of the original price.

What to expect when you purchase an in stock gown from us:

1. Some of our gowns have been used as display models or in runway shows and many have been tried on in our store - none have been worn in actual weddings.
2. Because they have been tried on, please expect hem dust.
3. Dream Dress Bridal will detail any issues with each individual gown. Repairs and cleaning needs will be reflected in the price and will be the buyer's responsibility.
4. Please use measurements provided for each gown as formal wear runs small.

1. Buyer must contact us within 3 days of receipt with intent to return.
2. Item(s) must be return shipped via UPS within 7 days of receipt. Please send the tracking number to sales@dreamdressbridal.com
3. Return shipping is at the expense of the buyer.
4. Refunds will be given in the form of original payment minus a 20% restocking fee.
5. Original shipping costs are non-refundable.

• Item(s) must be from our in-store wedding and prom stock
• Item(s) must be unworn, unwashed, unaltered, and with tags still attached.
• Item(s) returned smelling of pets, perfume, or smoke will not be accepted.
• Item(s) damaged in return transit due to improper packaging will not be accepted.
• Item(s) are inspected carefully before being shipped. If a damage claim is made, the damage will be investigated before any refunds or exchanges are offered. Photos are taken of all merchandise before being shipped and will be compared to damage claims.

Budget collections and Shoes (including Dessy):

• Customer must contact Dream Dress Bridal with intent to exchange within 5 days of item's arrival.
• Customer is responsible for return shipping.
• Item(s) will be subject to a restocking fee of 15% of the original price. Customer¿s credit card used to make the original purchase will be charged. If the customer paid with Paypal, a request for payment will be sent. Replacement will not be sent until the restocking fee is paid.
• Item(s) must be postmarked for return within 10 business days of arrival to customer.
• Customer will receive immediate exchange or store credit.
• Please include your original invoice (or a copy) and request for new size, style, or color.
• No cash refunds.

• Item(s) must be unworn, unwashed, and with tags still attached.
• Item(s) returned smelling of pets, perfume, or smoke will not be accepted.
• Item(s) damaged in return transit due to improper packaging will not be accepted.
• Any items returned due to damage will not be charged the 15% restocking fee, but can only be exchanged for exact style, color, and size.

All sales from Alexia, After Six, Alfred Sung, Dessy (excluding ballet flats), and Romantic Bridals are final.

In addition, our vendors are unable to cancel or make any changes or modifications to any order once it has been placed. Please be sure of the style, size, color, and any other specifications before submitting your order. Also, standardized dye lots cannot be guaranteed for orders with multiple gown styles.

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About Us / Contacting Us

Why buy from us?

We are the only site that offers such a wide variety of unique gift and wedding-related items and numerous methods of personalization. Our customer service representatives are very knowledgeable and experienced; therefore, they can give you all the assistance necessary in order to find the perfect item for your occasion. Our experienced production staff will personalize the selected items in the proper format chosen so that they become the unique gifts for your memorable occasion.

I am a vendor, how do I inquire about merchandizing?

We are constantly looking for unique products to add to our collection. Vendors who are interested in submitting product samples to us for consideration can email all product and pricing information to info@dreamdressbridal.com.

I am with the press, who do I contact?

All press inquires should be emailed or addressed to the following address: info@dreamdressbridal.com.

How do I contact customer service?

If you have any questions and would like to speak with a customer-care representative, you can contact us by:

Phone: Call us anytime during normal business hours at (207) 974-3050. We're here Monday - Saturday 10:00 AM - 5:00 PM EST to serve you.

E-mail: E-mail us at info@dreamdressbridal.com. Most e-mails are answered within 24 hours.

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